There's a bug going around causing hales to become completely invisible to some players requiring them to reinstall the models to fix it
It's a very common thing, people are asking about it on a daily basis.
My suggestion is to add one of those automatic server chat message (similar to the no advertising hacks message) that posts every so often saying how to fix it or linking to this https://www.skial.com/threads/vs-saxton-hale-invisible-models-fix.59318/
Or just something to point them to where they can fix it. It's a pretty common issue
It's a very common thing, people are asking about it on a daily basis.
My suggestion is to add one of those automatic server chat message (similar to the no advertising hacks message) that posts every so often saying how to fix it or linking to this https://www.skial.com/threads/vs-saxton-hale-invisible-models-fix.59318/
Or just something to point them to where they can fix it. It's a pretty common issue