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Gen.mcMuster

Gen.mcMuster

Spectacularly Lethal Soldier
My current ISP is Centurylink, and their service (both customer service and internet service) sucks absolute balls, we are paying for 10 Mb/s but we typically only get 25KB/s.

And we tried to order a new modem to replace our 6 year old one believing that our slow speed was the result of outdated hardware. But they just sent us a freshly packed modem of the same make as the one we already had.

My family now agrees that we should get a new ISP, and I was wondering if you guys had any opinions about your own experiences. because my parents are technologically illiterate and I don't speak network

Edit: fixed my abbreviations
 
JayDee said:
becuaseiliveinbelgiumderp
belgian internet is far superior then this american crap i hear about :D
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Worst country is Phillipines tho, they have USB modems and IP adresses are region bound and they are a nuisance to any online game with their 500 ping
also i was being ironic
 
I have Comcast. There's occasional slowdowns, but wired I get 57Mbps down and 10Mbps up. Most of the time it's a problem with the router locking up or the WiFi cutting out, which isn't the ISP.

EDIT: I would love to get FiOS though, but it's not available in our area. I WANT 50Mbps SYMMETRIC DAMMIT

EDIT2: Also, you got your MB and Mb mixed up in the original post. If you got 10MB/s that means your line would be around 100Mbps down which is pretty damn good.
 
Comcast here. The shit hardware they gave us locks up quite a bit, and a few times it's been on their end.
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Talktalk 20mbps max

other house with plusnet (veerry good isp) is 7mbps download max. 5 mbps upload max.
 
I have Telia. My internet is freakin' awesome, it's my brother that's the problem, making my ping go as high as 550+ at times.
 
Gen.mcMuster said:
we are paying for 10 MB/s but we typically only get 25KB/s.
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WTF? 25kbs??? what is your upload speed?? what is the make/model of the modem? do you use wireless or lan?
your either in the middle of nowhere, 50miles from the nearest exchange, or you have a problematic connection (working on the assumption you have more than one pc, and none of them recieve decent speeds)
without having to change provider, there are a couple of things you could try.
1. Get on the phone and ask your isp to do a whoosh test, this will tell them what the max speed you can have is, if they say 25kbs is the max, get a dongle, you should at least get 2mb down on a decent dongle.
2. find out what your neighbours are getting, what company they are with, this will tell you if its the connection or the company (or both)
3. Did you change your adsl filters? (you are on adsl and not dial up?) changing filters can often cure a shitty connection speed.
4. if using wireless, check nothing interferes with your signal, microwaves, metal partitioning etc.

failing all else, you could always ride any neighbours unsecured wifi network. *ehem* with their permission oc, at least this would give you more than 25kbs.
Couldn't tell you the best isp to go with, but just check out some speed test sites, some will give you details of others near you that have used the same site, and give their speeds and providers per zip/postal code.
hope this helps, as I know how frustrating it can be to have a shitty connection
 
Maddogames said:
your upload is ok.. isp's purposely cap upload speeds, so that you cannot use your connection for a server farm.
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There's technical reasons why it's asymmetric. They could filter upload traffic without effecting the speed too much to prevent abuse...from wikipedia: "There are both technical and marketing reasons why ADSL is in many places the most common type offered to home users. On the technical side, there is likely to be more crosstalk from other circuits at the DSLAM end (where the wires from many local loops are close to each other) than at the customer premises. Thus the upload signal is weakest at the noisiest part of the local loop, while the download signal is strongest at the noisiest part of the local loop. It therefore makes technical sense to have the DSLAM transmit at a higher bit rate than does the modem on the customer end. Since the typical home user in fact does prefer a higher download speed, the telephone companies chose to make a virtue out of necessity, hence ADSL."

Although from the marketing side they want businesses to pay extra for symmetric.
 
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