NY Server Lag

Bottiger

Bottiger

Administrator
You may have noticed the NY servers getting hit with lag multiple times today without our automated message saying there was a DDoS attack.

This is because our neighbors were being attacked which affected us as well. This is what the host said.

We've been getting hammered by DDoS attacks today, this was the 11th one for the day, all on different customer servers.

We're offering a new much larger backbone that will greatly benefit latency sensitive customers in both occasions such as these (heavy DoS attacks effecting packet loss and latency) and overall lower latency to most locations. Would you be interested in switching? There is no additional charge, but it requires an IP change.
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Giildy said:
please tell me you're agreeing. holy god.
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He's mulling it over. New ips mean our servers will disappear from people's favorites, among other things, which will lead to a supposed loss in popularity.
 
Giildy said:
please tell me you're agreeing. holy god.
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I meant to say it happened multiple times that day, not that it happens multiple times a day every day.

The problem with changing IPs is that it kills the userbase because most people are too lazy to read the forums. When we moved over the US20+ servers, some of them used to be on the top 25 on gametrackers and now they aren't anymore even after 5 months of the same IP.

Also we have no assurances that the move will be noticeably better.
 
I asked the host why they couldn't move us without changing ips and this was the reply.

That would physically require moving hundreds of customers in a rushed manner with at least a 24 hour downtime window. The new network isn't just new providers, it's built much better from the ground up with N+2 redundancy (backup for the backup) and can instantly jump to triple the capacity when required for emergencies. We have significantly grown as a company in the past couple of years, almost tripling in size year to year, with that growth we are learning to quickly adapt for new requirements, problems, etc. As of recent, the largest recurring cause of 90% of customer complaints have been due to network issues, not necessarily our infrastructure, but dealing with attacks and being able to provide multiple routes to locations without heavily disrupting latency. The new network that we're working with is the answer and we have moved over hundreds of customers without a single complaint.

We aren't forcing all of our customers off our old network, as 90% don't notice any issues with slight hiccups or latency increases. We're working with each customer individually to be able to meet their needs and personalize the move so that it goes as smoothly as possible. We're also staffing up to be able to respond to customers quicker, address issues, and provide the best possible customer service.
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I'm not getting how it would require you to physically move any servers. I assume they own a block of IP addresses and should be able to assign them to any server. I think their downtime window they're referring to is DNS right? Unless the only way they have of transferring the files is to manually carry them from one rack to the other one, which doesn't make much sense since I assume you can ssh into these servers from anywhere. I think we would prefer that over changing new IPs though.
 
I don't know either. I understand that they can't take random chunks of the block and put it behind another router, but if they move everyone in the block to the new router then it shouldn't be a problem.

I doubt questioning them multiple times would make them change their minds about this.
 
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