Resolved Donate not working

Discussion in 'Donations' started by Jeffy, Jul 30, 2017.

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  1. Jeffy

    Jeffy Mildly Menacing Medic Contributor

    Steam:

    • Friendly Friendly x 1
  2. HM.TF

    HM.TF Mildly Menacing Medic Contributor

    Steam:

    Same problem here.
    [U:1:113287279]
     
    • Friendly Friendly x 1
  3. Green.TF

    Green.TF Unremarkable User

    I also experience the same issues. Donated a few hours ago and didn't receive any perks yet.

    [U:1:64659871]
     
  4. KinCryos

    KinCryos TF2 Admin Contributor Mapper

    Steam:

    any questions or concerns regarding Donations should be directed toward the Donations board for a more prompt response
     
  5. Meowcenary

    Meowcenary TF2 Admin Contributor

    Steam:

  6. Bottiger

    Bottiger Administrator

    Steam:

    You have all been manually added to the database. I refunded a payment from two of you who double paid, I assume you didn't want to do that.

    Sorry for the problems, Paypal has recently changed the data that is sent to us so our automatic system is not working properly.
     
  7. Jeffy

    Jeffy Mildly Menacing Medic Contributor

    Steam:


    Thank you. :)
     
  8. HM.TF

    HM.TF Mildly Menacing Medic Contributor

    Steam:

    I still haven't received any perks.
    [U:1:113287279]
     
  9. ly_dee

    ly_dee Epic Skial Regular Contributor

    Steam:

    that's probably because you need to link your steam account to your forum account
     
  10. HM.TF

    HM.TF Mildly Menacing Medic Contributor

    Steam:

    I don't think thats the issue because Green got his perks without linking his profile.
     
  11. Meowcenary

    Meowcenary TF2 Admin Contributor

    Steam:

    That may be because Bottiger manually added their perks.

    Try clicking the 'sign in through steam' button that should be on the top of the website and that will connect your forum account to steam
     
  12. HM.TF

    HM.TF Mildly Menacing Medic Contributor

    Steam:

    I got them, thank you :)
     
    • Like Like x 1
  13. Kittttyyyy

    Kittttyyyy Mildly Menacing Medic Contributor

    Steam:

    Er, mine isn't working either? I just donated. What can I do?
     
  14. Kittttyyyy

    Kittttyyyy Mildly Menacing Medic Contributor

    Steam:

    Sorry, I realized that this specific issue was resolved for this post
     
    • Friendly Friendly x 2
  15. Pope Clementine

    Pope Clementine Uncharitable Spy Contributor

    Steam:

    This thread is marked as resolved, but I don't know how it has been resolved. I donated almost 5 days ago. Still can't get in, and today it's finally gotten the best of me.
    I mean, I donate because Skial has great servers
    AND
    I want to play on them. Currently the servers which I want to use are maxed out, I can't get in. Frustrating to be a donor and watch guys who have been on the server for 35 minutes and only have like 4 points (??). I actually want to play the game (hey, what a concept!) Sorry if this sounds like a rant. I'm just frustrated.
     
    • Informative Informative x 1
    • Friendly Friendly x 1
  16. Bottiger

    Bottiger Administrator

    Steam:

    The problem for these people was resolved.

    As I mentioned, Paypal recently made changes to their system which caused all sorts of issues, which I have confirmed with them is entirely their fault.

    I looked into the logs and it looks like in your case, they are still having issues. Your payment information was missing some important information which is why it was not automatically processed. We've successfully processed dozens of payments the last time I replied to this thread so it is not a widespread issue. Only you and 1 other person has been affected.

    In the future I would recommend creating your own thread or pming me in order to get these things resolved.
     
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